FAQ's
About Wag-ń-Bietjie
What does Wag ń Bietjie mean?
“Wag ń Bietjie” is an invitation to slow down, enjoy the moment and appreciate the simple things.
Our furniture is inspired by that feeling — relaxed spaces, good conversations, nature and pieces that become part of your story.
Where is Wag ń Bietjie based?
We are proudly South African and create our furniture locally.
What makes Wag ń Bietjie furniture different?
Our furniture is handcrafted in small batches with care and attention to detail.
We focus on creating pieces with character rather than mass-produced furniture that looks identical.
Every piece carries the unique story and natural beauty of reclaimed spruce wood.
About Our Materials
What type of wood do you use?
Our current furniture range is created from reclaimed spruce wood.
We carefully transform reclaimed timber into functional, beautiful furniture designed for everyday living.
As our collections grow, we may introduce additional timber options in the future.
Why do you use reclaimed spruce wood?
We believe materials deserve a second life.
Reclaimed spruce wood brings:
- unique character;
- natural texture;
- beautiful grain patterns;
- history and warmth.
It allows us to create furniture that feels lived-in and special from the moment it arrives.
Will my furniture look exactly like the photos?
No — and that is the beauty of handmade furniture.
Your piece will have the same design and craftsmanship, but reclaimed wood naturally varies in:
- colour;
- grain;
- texture;
- markings.
Your furniture will be uniquely yours.
Ordering
Are your products ready-made or made to order?
Most Wag ń Bietjie products are made to order.
Once your order is confirmed, we begin creating your piece.
How long does an order take?
Lead times vary depending on:
- product type;
- order size;
- current workshop schedule.
We provide estimated timelines and keep you updated throughout the process.
Can I customise a product?
We love creating furniture that fits your space.
Custom requests may be possible depending on the design and production requirements.
Please contact us before ordering so we can discuss your ideas.
Do you accept bulk orders?
Yes!
We welcome bulk and commercial orders for:
- lodges;
- guesthouses;
- restaurants;
- offices;
- event spaces;
- hospitality projects.
Contact us for bulk pricing and timelines.
Delivery
Do you deliver?
Yes, we deliver across South Africa.
Delivery options depend on:
- your location;
- furniture size;
- order quantity.
Will I receive tracking information?
Where available, delivery updates will be provided once your order has been collected by the courier.
Furniture Care
Can I leave my furniture outside?
Our furniture is inspired by outdoor living, but timber performs best when cared for and protected.
To extend the life of your furniture:
- avoid prolonged exposure to rain;
- avoid standing water;
- protect from extreme weather where possible.
How do I clean my furniture?
We recommend:
- wiping with a soft cloth;
- using a slightly damp cloth when needed;
- drying spills quickly;
- avoiding harsh chemicals.
Will the wood change over time?
Yes.
Natural timber changes as it ages and responds to its environment.
Small changes in colour, texture and character are part of the beauty of real wood.
Returns & Support
What if my order arrives damaged?
Please contact us within 48 hours with:
- your order number;
- photos of the product;
- photos of packaging;
- any visible courier damage.
We will work with you to find a fair solution.
Can I cancel my order?
If production has not started, please contact us as soon as possible.
Once production begins, cancellation may not be possible because your furniture is being created specifically for you.
Do you offer refunds?
Returns and refunds are handled according to our Returns & Refund Policy.
Do you offer repairs?
Where practical, we may offer repairs as a first solution before replacement.
We believe in keeping quality furniture in use for as long as possible.
General
Do you only make chairs and tables?
Our collection will continue growing.
We create furniture inspired by relaxed living, entertaining and outdoor spaces.
Can I visit your workshop?
Please contact us before visiting as availability may vary.
Have another question?
We would love to hear from you.
Send us a message and we’ll gladly help.